Change of contact details — phone number, fax, email address, postal address
Contact details — phone number, fax, email address, postal address, email address for technical notifications. To change this information:
- Go to your personal account in the Account → Agreement → Agreement details section;
- Make changes to the contact details;
- Click the Send form button.
The details will change within one minute. The postal address will change within one business day.
Removal of an email address for technical notifications.
If you want to unsubscribe from receiving technical messages, send a request to remove this address:
- Follow the link provided in the last paragraph of each technical message sent to you;
- Make a request to remove your email address from the mailing list, indicating the agreement number (provided in each mailing letter).
The address will be removed within 2 business days from the date of receipt of the request.
Changing identification data — last name, first name, middle name, passport data, date of birth, TIN
If your contract has not yet been concluded and you have not been identified, you can change your identification data (last name, first name, middle name, passport data, date of birth, TIN) in your personal account in the Account → Contract → Contract details section.
If the contract has already been concluded and you have not been identified, changes are made by an official letter to Rucenter.
To do this:
1. Fill out the official letter form.
Letter on changing the data of an individual or individual entrepreneur.doc
Attach a copy of your passport and copies of documents confirming the data being changed to the letter. If an individual entrepreneur has a seal, it is recommended to put a seal on the official letter.
2. Send a copy of the documents to the support service
Documents are processed within 2 business days from the date of receipt.
In case of doubt about the veracity of the information provided, Rucenter has the right to request additional documents (including notarized ones).
Documents are accepted in jpg, png, gif or pdf format, the attachment size should not exceed 10 MB.