Changing contact information — phone numbers, fax numbers, e-mail addresses, postal addresses
Contact information — phone number, fax, e-mail address (e-mail), postal address, e-mail address for technical notifications. To change this data:
- log into your personal account in the Account → Contract → Contract data section;
- make changes to the contact details;
- click Save Data.
The data will change within one minute.
The mailing address will change within one business day if the verification is successful.
Deleting an email address for technical notifications.
If you want to opt out of receiving technical messages, send a request to delete this address:
- follow the link provided in the last paragraph of each technical message sent to you;
- make a request to remove your email address from the mailing list, specifying the contract number (given in each mailing letter).
The address will be deleted within 2 business days of receiving the request.
Change of identification data — the name of the organization, INN, KPP, legal address of the organization
If your contract has not yet been concluded and you have not been identified, you can change the identification data (name of the organization, full name of the organization, name of the parent organization, INN, KPP, legal address of the organization) in your personal account in the Account → Contract → Contract data section.
If the contract has already been concluded, changes are made by an official letter to Rucenter.
- Fill out the official letter form.
Copies of documents confirming the changes must be attached to the letter. Copies must be certified with the seal of the organization (if any) and the signature of an authorized person with a transcript of the signature (full name, position).
- Send a copy of the letter to the support service.
Legal entities can submit an application:
- through the electronic document management system;
- by e-mail, signed with a qualified electronic signature.
In case of transfer of documents through the electronic document management system, the applicant sends from the contact e-mail address to ru-edo@nic.ru notification with the subject "Change of data on Electronic document management". If Rucenter does not receive a notification, the application is not considered received by Rucenter and cannot be processed.
In case of transfer of documents signed with a qualified electronic signature by e–mail, the documents are sent from the contact e-mail address specified in the contract. When using A qualified electronic signature, the following conditions must be met:
- A qualified electronic signature is being checked for validity and is valid on the date of receipt by Rucenter of an electronic message containing an application signed in this way;
- A qualified electronic signature was issued by a certification center accredited by the Ministry of Finance of the Russian Federation and complies with the requirements of Federal Law No. 63-FZ dated 04/06/2011 "On Electronic Signature";
- The signature can be provided both in detached and non-detached form. The documents are processed within 2 business days of receipt.
In case of doubt about the reliability of the information provided, Rucenter has the right to request additional documents (including notarized ones).