What are Whois contacts and why are they needed?
Creating a Whois contact for international and foreign domains
Changing the Whois contact for international and foreign domains
What are Whois contacts and why are they needed?
Whois contact — contact information about the administrator of an international or foreign domain (.net, .com, .tel, .tv, .cc, etc.), which will be available for viewing in the public Whois service. This is a requirement of the international organization ICANN, which coordinates the Internet domain name system. ICANN blocks domains with invalid or incomplete contact information.
Whois contacts are used in the process of domain transfer between registrars. The new registrar sends notifications to the address of the administrative contact person specified in the Whois service (Admin Email), if available.
Rucenter sends notifications about renewal, payment and support of domains to the contact addresses specified in the contract questionnaire, and not in the Whois contacts.
Creating a Whois contact for international and foreign domains
A Whois contact can be created during the process of placing an order for registration of an international or foreign domain or before domain registration (in the personal account section Account → Whois-contacts).
When creating a Whois contact, the domain administrator (type — registrant) and administrative and technical contact persons (type — contact) are specified. According to the agreement, it can be registered:
- only one contact person of the registrant type, who, when registering all domains in international and foreign national domains, will be indicated by the administrator of the registered domains,
- an unlimited number of contact persons of the contact type, who can be specified as contact persons for administrative and technical issues.
The contact person for administrative or technical issues (contact type) can be not only the domain administrator, but also a person other than the domain administrator.
To register such a Whois contact:
1. Log in to your personal account using the contract number and password.
2. Select Account → Whois-contacts → Register new.
3. Fill in the fields in English. Click Save. After registration in the Whois database, the contact will be assigned a unique identifier (in the figure WER9MWKOH-RU).
Changing the Whois contact for international and foreign domains
Changing the list of administrative and technical contact persons
To change the list of contact persons in the domain information:
1. Log in to your personal account using the contract number and password.
2. Go to the Domains section and select a domain name.
3. In the Whois-сontacts section, click Change.
4. Select a new contact from the drop-down menu. Click Save сhanges.
Changing the information about the contact person
To change the e-mail, phone number in Whois contacts:
1. Log in to your personal account using the contract number and password.
2. Select Account → Whois-сontacts.
3. Find the line with the desired contact, click the Change link.
4. Make changes, click Save сhanges.
To change the e-mail in the Registrant whois contact, you must approve the operation from both e-mail addresses. Emails will be sent to the old and new addresses with a request to confirm the change of e-mail. Within 7 calendar days, you must click the Confirm e-mail change links in the emails, otherwise the e-mail change request will be canceled.
If the previous e-mail is unavailable and you cannot receive a confirmation email to it, select confirmation via SMS. To do this, after changing the email address, in the Contract → Whois-contacts section, select the option I do not have access to the previous e-mail. An SMS message with the transaction confirmation code will be sent to the phone number specified in this Whois contact. The operation will be completed after confirmation by SMS and clicking on the link sent to the new e-mail.