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Schedule 1/23
to Service Agreement Effective July 1, 2014 |
goMobi™ Service Schedule
- Definitions
- General Terms and Conditions
- Ordering Services
- goMobi%™ Service Terms
- Service Payment
- Service Renewal
- Changing goMobi™ Service Parameters
Alias - alternate domain name that is used for the website that already has one or more domain names.
Contractor - Joint Stock Company "Regional Network Information Center" (JSC RU-CENTER).
Customer - a person or a legal entity that orders the goMobi™ Service pursuant to the Service Agreement with the Contractor.
Order - a request from the Customer to the Contractor, in a form determined by the Contractor, that contains all the data required for the provision of the goMobi™ Service.
Contract Account - the set of data on the Customer's payments to the Contractor as well as the services the Contractor has provided to the Customer. Any payment made by the Customer is credited to their Contract Account after the money has been credited to the Contractor's bank account and the Contractor has received from the bank a document identifying the payment.
Mobile Domain - subdomain used for the website created with the goMobi™ Service. Mobile Domain to be used with the goMobi™ Service shall be specified in the Order.
Mobile Devices - handheld computing devices.
Main Domain - domain name that can be used by the client as a source of information when setting the Mobile Domain with the goMobi™ Service.
Subdomain - string of characters specified by the Customer in the settings of the goMobi™ Service, e.g., test.domain, where “test” is any combination of Latin letters and/or digits, chosen by the Customer (the maximum number of letters/digits is set forth by the schedules of the applicable domain names), and “domain” is a domain name specified by the Customer in the settings of the goMobi™ Service.
goMobi™ Service Term (goMobi™ Settings Term) - the term during which the Customer can use the goMobi™ Service. The term shall be chosen by the Customer from the list set by the Contractor when ordering or renewing the service. goMobi™ Service Term can be renewed by the Customer in accordance with the procedure set forth in this Schedule.
goMobi™ Service - a tool to create and set up a website optimized for displaying on Mobile Devices.
Electronic Payment System (E-payment System) is a system represented by software and hardware infrastructure that is used to settle financial transactions between the Customer and the Contractor via the Internet.
Terms not defined herein are defined in Schedule 1/3 (Domains Maintenance Schedule), Schedule 1/10 (Hosting Schedule) and gTLD and Foreign ccTLD Registration Agreement.
2. General Terms and Conditions
2.1. The Contractor fulfils its functions under an Agreement between the Contractor and Afilias Technologies Limited that is the goMobiT Service Provider.
2.2. Submission of the Customer's Data for the Service Agreement
2.2.1. The Contractor provides services to persons that have entered into a Service Agreement with the Contractor. The conclusion of the Service Agreement is preceded by the registration of the Customer on the Contractor's database. The Customer is responsible for selecting and registering individual administrative and technical passwords during the registration on the Contractor's database, for preserving their confidentiality, and for all actions that take place as a result of using the passwords.
2.2.2. All information provided by the Customer at the conclusion of the Service Agreement must be factual. If the Customer provides false information, the provision of services to the Customer may be terminated.
2.2.3. In the case of any doubt as to the authenticity of the information provided by the Customer, the Contractor may request substantiation of the information and/or additional information during the entire term of the provision of services. Such requests are sent to the Customer over the standard communication channels.
2.2.4. If the Customer fails to support the previously provided information and/or provide any requested additional information within fourteen (14) calendar days from the day the Contractor sends the first request, the Contractor may:
- refuse the Customer's Request for a new service;
- suspend the provision of services to the Customer;
- refuse the Customer's Request for the renewal of a service.
All the above restrictions can be lifted within three (3) working days from the day the Customer submits the requested information.
If the Customer fails to provide any requested information within thirty (30) calendar days from the day the Contractor sends the first request, the provision of services to the Customer can be terminated.
2.3. The Contractor is not responsible for the use of the Main Domain, Mobile Domain and Alias, and for the content of the Customer's websites and the websites for which there might be links at the Customer's websites.
2.4. The Customer must comply with the Terms of Use published on the Contractor's website at https://www.nic.ru/dns/reglaments/en/servpol.html. The Customer agrees that the Customer may be affected by any actions taken by the Contractor to prevent the negative effects of third party activity that impairs the operation of the Contractor's system of service provision. In doing so, the Contractor will adhere to the Terms of Use and will minimize such negative effects on the Customer.
2.5. The service must not be used in a way that does not comply with the Russian Federation's legislation, including disseminating and advertising pornographic materials, instigating violence, extremist activities or the overthrow of government etc., as well as in a way that is inconsistent with the public interest and the principles of humanity and morality, offends human dignity, religious feelings etc.
2.6. If the Customer is in breach of clause 2.5 hereof, the Contractor may suspend the provision of the service by giving the Customer a single notice via the standard communication channel. In such cases the service term will not be extended. The provision of the service will be resumed after the Customer removes the cause of the suspension and notifies the Contractor via the communication channels.
3.1. The ordering of a service indicates the Customer's consent to pay for the service at the prices current on the day the processing of the Order begins.
3.2. Customers place Orders for new services using the Contractor's web interface. The forms for the placement of Orders can be found at the Contractor's web server.
3.3. An Order for a service may only be cancelled before its processing begins. The Customer can cancel an Order on the Contractor's website in the "Manage your account" section ("Orders", the "Processing queue, order removal" link).
3.4. An Order is considered ready for processing and will be processed if the Customer has entered into a Service Agreement with the Contractor and has in their Contract Account sufficient funds to pay for all ordered services. Any Order that cannot be processed within 3 (three) months will be deleted.
3.5. The Contractor will process any Orders for new services on a first-come basis. The sequence in which new Orders are processed can be changed on the Contractor's website in the "Manage your account" section ("Orders", the "Processing queue, order removal" link).
3.6. During the period of funds allocation to the personal account any service renewal, an order for renewal has priority in processing over any orders for new services placed by the same Customer.
4.1. The goMobi™ Service shall be deemed provided by the Contractor to the Customer after thje Contractor publishes in the "Manage your account" section of www.nic.ru a tool to create and set up a website optimized for displaying on Mobile Devices.
4.2. The following is required for proper work of the goMobi™ Service:
4.2.1. The Customer has to specify a subdomain of a registered domain name as a Mobile Domain in the settings of the goMobi™ Service. The Customer has to add a CNAME record for such subdomain to the domain name's zone file. The format of such record is shown on the Contractor's web server in the goMobi™ Service section.
4.3. goMobi™ Service is provided for subdomains of no lower than the fourth level.
5.1. The costs of the Contractor's services are specified in the Service Agreement.
5.2. The Contractor keeps track of the Customer's payments and the services provided to the Customer, based on the current rates for the services, using the Customer's Contract Account. Any payment made by the Customer is credited to their Contract Account after the money has been credited to the Contractor's bank account and the Contractor has received from the bank a document identifying the payment.
The Customer can access the information of their Contract Account on the Contractor's website at https://www.nic.ru in the "Manage your account" section ("Payment", the "Account balance" link).
5.3. Invoicing:
5.3.1. The Contractor will generate an invoice after the Contractor receives the Customer's request for the invoice. Invoices can be requested via the Contractor's website at https://www.nic.ru in the "Manage your account" section ("Payment", the "Recharge your account" link). If the Customer has entered into a Service Agreement with the Contractor, the original of the invoice is sent to the Customer by post:
- if the Customer is an organization - no later than three (3) working days after the Contractor receives the Customer's request for the invoice;
- if the Customer is an individual - at the Customer's request sent via email to the Contractor's customer service.
The Customer can print a copy of any issued invoice from the Contractor's website at https://www.nic.ru in the "Manage your account" section.
5.3.2. When making a payment, the Customer must indicate the number of their Service Agreement with the Contractor on the payment documents.
5.4. Customer's Money Reservation
5.4.1. The Contractor provides the Customer with a service after reserving sufficient money in the Personal account of the Customer's Contract. Money reserved for a service cannot be used to pay for another service, with the exception of clause 5.4.2 hereof.
5.4.2. If money is allocated to pay for service renewal, the Customer can release the money by cancelling the renewal. Money may be released before the renewal service is provided to the Customer. A renewal of a service can be cancelled at the Contractor's web server in the section "Manage your account" (the link "Renew services").
5.4.3. The funds for several new services ordered by the same Customer are allocated in the sequence in which the Orders for these services are placed.
The sequence in which Orders for new services are processed can be changed by the Customer at the Contractor's web server in the section "Manage your account" (link "Processing queue, order removal"). If a Customer changes the sequence in which the Orders for new services are processed, the funds for the new services will be allocated in this new sequence.
5.4.4. The funds for a new service may only be allocated after the reservation of money for renewing all the Customer's services which renewal requires such reservation immediately and has not been cancelled by the Customer (reservation of money for renewing any existing service has priority over the reservation of money for any new service).
The period of the reservation of money for a service, as well as the Terms and Сonditions of such reservation, are specified in the Schedule governing the service.
5.4.5. If several Orders for service renewal are placed by the Customer, the funds for the services are allocated in the sequence of the services' expiration dates (the funds for a service which term expires earlier are allocated on a first-priority basis), unless otherwise specified by the Customer using E-payment Systems. In this case the service renewal procedure will be established by the Customer as scheduled by the E-payment Systems.
5.5. On the Customer's initiative money allocation and withdrawal from their Service Agreement personal account for domain name registration renewal can be executed by the Contractor before the terms specified in the paragraph 6.3 of this Schedule, but no earlier than 14 (fourteen) days before the expiration of the goMobiT Service. In this case funds allocation and withdrawal is made within 24 hours after the Customer's consent to pay in advance for domain name registration renewal is received by the Contractor. The Customer can confirm their consent for ahead of schedule renewal payment on the Contractor's web server in the section "Manage your account" (the link "Renew services").
5.6. The Customer's obligations for service payment will be deemed unexecuted, if, within the term of the goMobi™ Service, the Contractor makes a refund upon the request of the payment system by which the Customer paid for the service. In this case the Contractor is entitled to suspend the service for the Customer since the moment of refund and use the domain name at its own discretion.
6.1. The Contractor will renew the provision of the goMobi™ Service if the balance of the Customer's Contract Account is sufficient to cover the cost of the renewal and if the Customer has not cancelled the renewal. If the Customer fails to set the service parameters for the next period in the service renewal order (pursuant to clause 7.1. hereof), this service, if renewed, will be rendered in compliance with the parameters valid at the moment of its renewal. The Customer hereby agrees that the funds for renewing other services used by the Customer are blocked in the following order: the funds for a service which term expires earlier are blocked earlier. Should the Customer change the order execution sequence, the funds will be blocked on the contract personal account in a manner established by the Customer, unless otherwise specified by the Customer using E-payment Systems.
6.2. The absence of the Customer's cancellation of a service renewal indicates the Customer's consent to the renewal and to the Customer's Contract Account being debited for the renewal. The Contractor will send the Customer a notice about any forthcoming renewal over the standard communication channels no later than 14 (fourteen) calendar days prior to the expiry of the service term.
6.3. Funds for a service renewal are frozen (reserved) automatically by the Contractor in the Customer's Contract Account no earlier than 8 (eight) calendar days prior to the expiry of the service term, if the Customer has not cancelled the renewal.
The Customer's Contract Account is debited automatically by the Contractor for a service renewal no earlier than 2 (two) calendar days prior to the expiry of the service term, if the Customer has not cancelled the renewal.
6.4. The Customer may cancel a service renewal before the renewal service is provided to him. Renewals are cancelled on the Contractor's website www.nic.ru in the "Manage your account" section ("Services", the "Renew services" link).
6.5. The provision of the service will be suspended if it is not renewed by the Customer before the expiry of the service term. The Contractor will terminate the provision of a service if the Customer does not renew it twenty five (25) calendar days after the expiry of the service term.
7. Changing goMobi™ Service Parameters
7.1. Term of validity for the goMobi™ Service may be changed only when the service is renewed. In order to change it, the Customer should specify another term of validity for the service for the next period in the renewal order no earlier than 14 (fourteen) calendar days and no later than 2 (two) calendar days before the service is prolonged. The settings shall be made by the Customer on the Contractor's web server www.nic.ru, in the section "Manage your account" ("Services", the link "Renew services").
7.2. Mobile Domain, Main Domain and Aliases can be changed by the Customer within the term of the service on the Contractor's web server www.nic.ru, in the section "Manage your account".