Schedule 1/31 to the Multiple Services Contract Effective February 24, 2014

Virtual Dedicated Server Schedule

1. Definitions
2. General Provisions
3. Customer's Access to the VDS Control Panel
4. VDS Service Renewal
5. Changing VDS Service Parameters
6. Specific terms
7. Software Functioning
8. Customer's Data Distribution Restrictions
9. Information Safety and Data Integrity Support

1. Definitions

Contractor - Joint Stock Company "Regional Network Information Center" (JSC RU-CENTER).

Customer — an individual or legal entity that that has signed a Multiple Services Contract (index NIC-REG) and applied to the Contractor for the VDS service (virtual dedicated server provisioning), hereinafter referred to as the "VDS service".

The Service Administrator — a person specified by the Customer in the Service Order.

Virtual dedicated server provisioning service (VDS service) - Contractor's resources settings, which enable their work as Service Administrator's virtual dedicated server. The VDS service is provided by the Contractor to the Customer on the basis of this Schedule in compliance with the service settings chosen by the Customer. The VDS service is identified by a unique alphabetical and numerical character string - VDS service identifier (ID), which is chosen by the Customer in the process of ordering the service and cannot be changed during the service validity term.

VDS service validity term – a time frame within which the resource settings made by the Contractor, which enable their work as Service Administrator's virtual web server, are valid. The term of the service validity is chosen by the Customer from the list specified by the Contractor in process of ordering or renewing the service. The Service validity term may be renewed at Customer's sole discretion under the procedure set by this Schedule and Addenda to the Multiple Services Contract.

Plan - a set of resources and services within the VDS service provided to the Customer by the Contractor, as well as their qualitative and quantitative features.

Service settings - plan, validity term and additional settings.

Virtual dedicated server - a virtual machine (software package) that emulates a separate physical server.

VDS control panel - a web interface, provided by the Contractor to the Customer to manage virtual dedicated server. Access to the Control panel is made on the Contractor's web server www.nic.ru in the "Manage your account" panel.

Personal account of a Customer's Agreement - aggregate records of the Customer's payments to the Contractor, as well as the Customer's consumed services provided by the Contractor. Any payment made by the Customer is credited to his Agreement’s Personal account after the money has been credited to the Contractor's bank account, provided that the Contractor has received from the bank a document identifying the payment. In the process of providing the service to the Customer (or renewing the service) the money is debited from his Agreement's Personal account according to the procedure set forth in the Multiple Services Contract and Addenda thereof.

Money allocation on the Customer's Personal account - reservation of a sum of money on the Customer's Personal account for its further withdrawal for the service delivery or renewal. The money allocated for the service delivery or renewal may not be used for other services payment.

Electronic payment system - a system represented by software and hardware infrastructure, providing informational and technological cooperation between the participants of the system for the financial transactions between the Customer and the Contractor via Internet.

Note. The terms not covered by this Schedule are specified in the document "Hosting Schedule" (Schedule 1/10 to the Multiple Services Contract). 

2. General Provisions

2.1. The Contractor is operating under and in accordance with the licenses for the provision of telematic services of telecommunications in general use No-91877 dated 27.12.2011, No 115586 dated 28.11.2013 issued by the Russian Federation's Ministry of Communications.

2.2. All data submitted by the Customer in the process of registration in the Contractor's database is to be authentic. If the Customer submits unauthentic data, the Contractor is entitled to refuse providing services to the Customer.

2.3. The Contractor, in case of any doubts in validity of data provided by the Customer, is entitled to request for additional data and (or) the confirmation of the provided data within the agreement validity period. Request is sent to the Customer to his e-mail contact address. If the Customer fails to submit additional data and (or) does not confirm the data submitted earlier within 14 (fourteen) calendar days after the Contractor sent the first request, the Contractor is entitled to:

a) cancel the Customer's order for a new service; 
b) suspend Customer's services (block the VDS service in accordance with the section 6.1 hereinbelow); 
c) cancel the Customer's order for the VDS service renewal.

All specified restrictions may be lifted within 3 (three) business days since the Customer provides requested information.

If the required information is not submitted within 30 (thirty) calendar days since the time the Contractor sends the first request, Customer's services may be cancelled.

2.4. The Customer undertakes to follow the requirements of the "Terms of Use" document published on the Contractor's web-server at https://www.nic.ru/about/servpol.html. The Customer agrees that it may be affected by the consequences of actions undertaken by the Contractor to prevent negative consequences of the third parties' activities, interfering with the Contractor's system of services. In this case the Contractor in its activities is guided by the regulations of the "Terms of Use" document and guarantees the Customer minimization of such negative consequences.

2.5. Order for the VDS service shall be deemed as Customer's consent to pay for the service at the prices valid on the date the order execution is started.

2.5.1. In case of VDS services provisioning to the Customer with the use of the licensed software the license fee is deemed to be included in the prices of Contractor’s services on the date the order execution is started.

2.6. VDS service shall be deemed provided to the Customer after the Contractor's resources are set up to work as Service Administrator's virtual dedicated server according to the service settings chosen by the Customer and after the Contractor sends an appropriate notification by e-mail to the Customer's and Service Administrator's addresses.

2.7. Descriptions of the available parameters and VDS service plans are published on the Contractor's web server.

2.8. The Contractor shall render only technically feasible services to the Customer. Under no circumstances shall the Contractor be liable to the Customer for poor quality of services hereunder due to any events or actions beyond the Contractor's reasonable competence and control, including, but not limited to quality of Internet connection subject to quality of other providers' functioning and networking, policy of traffic exchange between providers, Customer's or Service Administrator's hardware and software functioning. The Contractor shall be responsible before the Customer for non-performance or poor quality performance of services, if these occur through its own fault.

2.9. Under no circumstances shall the Contractor be liable to the Customer for the loss of revenue and other indirect damages incurred by the Customer arising from the Contractor's poor quality or non-performance of services. If the Customer has a documentary proof of any direct damage incurred by it, the Contractor's liability will be determined by the amount of the damage incurred by the Customer, but in no way shall it exceed the cost of services provided by the Contractor to the Customer for the damage period.

2.10. In case of VDS service cancellation prior to its expiration date fees paid by the Customer for the service are not refunded.

2.11. The Customer or Administrator may shut down the virtual dedicated server provided within VDS service via the VDS control panel. If the virtual dedicated server is shut down by the Customer or Administrator without further switching-on, the term of the VDS service will remain unchanged and fees will not be refunded.

3. Customer's Access to the VDS Control Panel

3.1. After the VDS service is provided, the Contractor gives the Customer and Service Administrator an access to the virtual dedicated server Control panel.

Access to the Control panel is provided to the Customer and Service Administratorthrough the password, which was received during the registration on the Contractor's resources, and implemented on the Contractor's web server www.nic.ru in "Manage your account" panel.

4. VDS Service Renewal

4.1. VDS service renewal is made by the Contractor, if there is a Customer's order for VDS service renewal and enough money available on the Customer's Contract personal account to cover the service. The Customer hereby agrees that the funds for renewing other services used by the Customer are allocated in the sequence in which the terms of these services expire (the funds for a service whose term expires earlier are allocated earlier). Should the Customer change order execution sequence, the funds will be allocated on the Contract personal account in a manner established by the Customer, unless if otherwise specified by the Customer using e-payment systems. In this case the service renewal procedure will be established by the Customer as scheduled by the e-payment systems.

4.2. The Order for VDS service renewal is created by the Contractor no earlier than 20 (twenty) calendar days prior to the VDS service expiration date and no later than 30 (thirty) calendar days from its expiration date. The renewal Order is made by the Customer on the Contractor's web server www.nic.ru in the "Manage your account" panel (the link "Service Renewal").

4.3. The Contractor, no later than 14 (fourteen) calendar days before the VDS service expiration date, sends to the Customer a service renewal notice. Notices are sent to the Customer’s contact e-mail address. 

4.4. If the VDS service is not renewed by the Customer, the Contractor performs total VDS service blocking according to the terms of the section 6.1 hereinbelow after the service expires.

If the Customer renews the VDS service within 30 (thirty) calendar days after the service expires, the Contractor resumes the service within 1 (one) business day after payment for renewal is credited to the Customer's Agreement Personal account. In such case VDS service validity term for the next period is calculated from the date of the service renewal.

4.5. If the VDS service is not renewed by the Customer within 30 (thirty) calendar days after the service expires, when the specified period of time expires the Contractor removes Service Administrator's virtual dedicated server, furthermore any information and settings maintained by the Customer and Service Administrator on this virtual dedicated server are irrevocably deleted and may not be recovered. Besides, when the specified period of time expires, IPv4 addresses allocated to the Customer as part of the VDS service may be used by the Contractor at its sole discretion, including for the provision of other services to Contractor's customers.

4.6. If the Customer failed to set in the service renewal order the VDS service settings for the next period (pursuant to section 5 hereinbelow), this service, if renewed, will be rendered in compliance with the settings valid at the moment of its renewal.

5. Changing VDS Service Parameters

5.1. VDS service validity term may be changed only when the service is renewed. In order to change it the Customer shall specify another service validity term for the next period in the renewal order at any time before the service is renewed. Such VDS service validity term is valid for the next period of service provisioning. The settings are made by the Customer on the Contractor's web server www.nic.ru in "Manage your account" panel ("Services", link "Services renewal").

5.2. Plan Change within VDS Service Validity Term

5.3. Plan change for the VDS Service Renewal for the Next Period

5.4. Additional IPv4 Address Enabling

5.5. Additional IPv4 Enabling within the VDS Service Validity Term

5.6. Additional IPv4 Address Disabling for VDS Service Renewal for the Next Period

5.7. Additional IPv4 address disabling is only possible when renewing the VDS service.

6. Specific terms

6.1. If the Customer or Service Administrator breaches the liabilities set forth hereunder or in the Agreement as well as in other cases stipulated hereunder, the Contractor is entitled to block the VDS service fully or partially, and the Customer and Service Administrator are being informed about it at the e-mail addresses specified in the Contracts. When the VDS service is blocked, the service validity term is not changed and money is not refunded to the Customer.

VDS service blocking is defined as complete or partial termination of Customer's and Service Administrator's access to the provided virtual dedicated server via the Internet, as well as virtual dedicated server disabling.

7. Software Functioning

7.1. The Contractor does not guarantee compatibility of the software, provided within the VDS service, with the software, engineered by the Customer, Service Administrator or third parties (hereinafter referred to as the "Customer's software"). Customer's software may be installed and used by the Customer or Service Administrator on the virtual dedicated server without any guarantees from the Contractor's party.

7.2. The Contractor is entitled to block functioning of the software, installed by the Customer or Service Administrator, in case its usage causes or may cause breaches of the terms hereunder.

7.3. VDS services may be provided to the Customer or Service Administrator with the use of licensed software (hereinafter - the "Products"). By using the Products Customer agrees with the following terms and conditions and undertakes the following obligations:

a. The Customer and Service Administrator are forbidden to remove, modify or hide any trademarks, copyright notices or other proprietary rights notices contained in the Products;
b. The Customer and Service Administrator are forbidden to investigate technology of, decompile or disassemble the Products, except and only to the extent expressly permitted by applicable law;
c. The Rightholder of the licensed software is entitled to verify the Customer’s compliance with the abovementioned terms and conditions; to ensure that the Contractor is entitled to disclose to this Rightholder information about Customer's or Service Administrator's use of the Products;
d. The Rightholder of the licensed software disclaims any warranties and liabilities of the Rightholder or its providers related to any damage (direct, indirect or consequential) arising out of the use of the Products;
e. The Customer and Service Administrator are guaranteed technical support regarding the Products (not from the Rightholder and its providers).

8. Customer's Data Distribution Restrictions

8.1. The Customer or Service Administrator shall not use a virtual dedicated server for the activities prohibited by RF legislation, including distribution and advertisement of pornographic materials, calls for violence, carrying out of extremist activities, overthrow of power, etc., as well activities adverse to the public interests, principles of humanity and morality, defamatory to human dignity or religious convictions, etc. Otherwise, the Contractor is entitled to make an individual judgment regarding the Customer's or Service Administrator's activities with respect to law violation, including the cases when definition of such activities is not formalized in legislation. The definition of pornographic materials is published on the website at https://www.nic.ru/dns/service/hosting/en/moral_standards.html.

8.2. Spam Restrictions:

The Customer or Service Administrator may not use a virtual dedicated server (including search engine) for spamming or taking actions favoring its dissemination. Neither may the Customer or the Service Administrator take any actions listed below:

a) mass distribution of messages sent without prior agreement with the receiving party by means of e-mail and other means of personal information exchange; mass distribution is regarded as both distribution to multiple recipients and multiple distribution to one recipient;
b) distribution without prior agreement with the receiving party of electronic letters and other messages of promotional, commercial or agitation nature, and the letters, containing information, harmful to public interests, humanitarian and moral principles (such as profane language, appeals for violence, subversive extremist activity, calls for overthrowing of the government, anti-humanitarian calls insulting human dignity or religious feelings, etc.);
c) distribution of e-mail addresses or other message delivery services databases (except for the cases when owners of all addresses included in such a database explicitly expressed their consent for inclusion of addresses in this database and distribution of the database, in this case open publication of the address shall not be deemed as such consent);
d) distribution of software for technical implementation of the activities, described in the subsections (a,b,c,) hereinabove;
e) distribution of messages which do not meet the following requirements:
- electronic mail address may be included in the distribution addresses list only at the address owner's will 
- electronic mail address has to be expelled from distribution addresses list at the address owner's will without any difficulties for him;
f) posting in any electronic conference messages irrelevant to the content of this conference. Here and thereafter the conference stands for teleconference (news groups) Usenet and other conferences, forums and distribution lists;
g) posting in any conference messages of promotional, commercial or agitation nature, except for the cases when such messages are explicitly allowed by the rules of the conference or their posting is agreed upon with the owners or administrators of the conference in advance;
h) posting in any conference an article containing attached files, except for the cases when attachments are explicitly allowed by the rules of the conference or such posting is agreed upon with the owners or administrators of the conference in advance;
i) publication of data intended to manipulate search results in search engines.

8.3. The Customer and Service Administrator are not allowed to use his own or granted information resources (mailboxes, e-mail addresses, web pages, etc.) as his contacts in the process of performing any activities, described in section 7.2 hereinabove, regardless of the Internet connection point, these activities were performed from.

8.4. If the events specified in sections 8.1, 8.2 and 8.3 hereinabove occur, the Contractor, according to the section 6.1 hereinabove, is entitled to block the Service Administrator's virtual dedicated server by giving a single e-mail notice to the Customer and Service Administrator. Virtual dedicated server functioning may be resumed after the Customer or Service Administrator takes a remedy action and sends an e-mail notice to the Contractor.

8.5. The Contractor, on its part, guarantees keeping the confidentiality of the Customer's and Service Administrator's mail and does not perform any kind of preliminary contents check of  the websites, created and supported by the Customer by means of the VDS service. However, in case of negative comments and complaints from third parties whose rights are violated as a result of the Customer's or Service Administrator's corresponding activity, the Contractor is entitled to perform VDS service blocking for the duration at the Contractor’s sole discretion after sending an appropriate notification to the Customer.

8.6. In case of obvious violation by the Customer or Service Administrator of the applicable RF legislation, as reasonably deemed by the Contractor, service delivery to him may be stopped without a preliminary warning from the Contractor's party.

8.7. Should the Contractor receive messages (claims) on spam dissemination from any Internet access point, containing Customer's or Service Administrator's data resource advertisements, the Contractor is entitled to enforce penalties for the Customer or Service Administrator, provided by section 6.1 hereinabove. The Contractor undertakes this enforcement action to secure stable functioning of the Contractor's hardware and network and prevent the Contractor's service provision failure or restrict the possibilities of other Internet users in their receipt.

9. Information Safety and Data Integrity Support

9.1. The Contractor is entitled to undertake necessary security measures in order to prevent unauthorized access to its data and computing resources and network resources with the purpose of Customer's or Service Administrator's information protection.

9.2. The Customer and Service Administrator, in the process of using the virtual dedicated server, are not entitled to perform the actions, which may cause:

a) disruption of correct functioning of networks and equipment, not belonging to the Customer
b) unauthorized access to data and computing resources and network resources, not belonging to the Customer
c) any damages or their threat to any Internet users; 
d) misleading third parties regarding the information source (the sender of messages of any kind, programs, requests) 
e) destruction or modification of software or databases, not belonging to the Customer, without their owners’ consent
f) scanning of data-computing and network resources, not belonging to the Customer.

9.3. On occurrence of the events specified in section 9.2 hereinabove, the Contractor, according to section 6.1 hereinabove, is entitled to block the Service Administrator's virtual dedicated server by giving the Customer and Service Administrator a single e-mail notice about it. Virtual dedicated server functioning may be resumed after the Customer and Service Administrator take a remedy action and send the Contractor an e-mail notice.

9.4. Service Administrator's virtual dedicated server functioning may be suspended by the Contractor without prior notification of the Customer and Service Administrator in cases which caused or may cause, as reasonably deemed by the Contractor, disruption or its threat of the Contractor's services system functioning.