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Schedule 1/22
to the Multiple Services Contract Effective March 12, 2013 |
Wolrdwide Domains (Domains) - TLDs specified in Addendum 1 hereto.
ICANN - the corporation that holds authority for the allocation of domain names and numbers, exercises general control over the system of domain names and the space of IP addresses, including the development of rules, and ensures the efficient operation of root servers.
gTLD Sponsor - a legal entity accredited by ICANN that manages gTLD.
Country Code Top-Level Domain (ccTLD) is a two letters long top-level assigned by IANA (Internet Assigned Numbers Authority) for a country or a dependent territory in co-ordination with Internet constituency of a country or territory according ISO 3166-1.
ccTLD Sponsor – a legal entity that manages ccTLD.
Customer – an individual or legal entity that applied to the Contractor for ordering the service of "Name Registration in Worldwide Domains", "Name Renewal in Worldwide Domains", "Name Information Update in Worldwide Domains", "Registrant Change for a Name in Worldwide Domains", and entered into a Multiple Services Contract (hereinafter referred to as the Contract) with the Contractor.
Order – a request made by the Customer to the Contractor, in a manner defined by the Contractor, that contains all the required data to obtain the services "Name Registration in Worldwide Domains", "Name Renewal in Worldwide Domains", "Name Information Update in Worldwide Domains", "Registrant Change for a Name in Worldwide Domains" by the Customer.
Registry – the central database of a gTLD or foreign ccTLD, which contains information about registered domain names and corresponding DNS servers, as well as other information required for the registration and delegation of domains.
Registry Operator – legal entity responsible for operation of a Registry and providing access to the Registry for Registrars so that they can provide domain name registration services.
Contractor – Joint Stock Company "Regional Network Information Center" (JSC RU-CENTER).
Contractor's Partner (Partner) – an individual or legal entity that has signed a Multiple Services Contract (NIC-REG).
Client – an individual or legal entity, wishing to register a name in worldwide domains on the conditions of this Schedule.
Registrar – any other legal entity accredited by ICANN or another authorized party including gTLD Sponsor, ccTLD Sponsor to provide domain name registration services and deliver required information to the Registry.
Name Registration in Worldwide Domains (Registration) – entry of information about the domain name into the Registry by the Registrar. The period of registration, i.e. the period during which the domain name information is stored in the Registry, is set by the Customer within the minimum and maximum registration limits as defined by the relevant Registry. The registration of a domain name can be renewed upon a Customer's request in a manner and as required by the registration policy of the corresponding domain zone.
Cancellation of Registration (Release of a Domain Name) – removal of information about the domain name from the Registry.
Registrant – the person whose name the domain name is registered in.
Administrative Contact – individual or legal entity indicated as Registrant if name registration for the Customer's name is impossible following the registration policy of the corresponding domain zone, established by the Registry Operator, ccTLD Sponsor or gTLD Sponsor. The necessity to use Administrative Contact is independently defined by the Contractor in accordance with the Names Registration Policy in the domain zone selected by the Customer.
Subcontractor - legal entity that receives and fulfills Contractor's orders for name registration for the Contractor's name or another person indicated as an Administrative contact in cases provided hereunder.
Domain Delegation – entry and storage of information about the domain name and the corresponding DNS servers on the root servers of the relevant top-level domain. The delegation of a domain with the DNS specified by the Customer or authorized Registrar's Partner is only possible during the period of the domain name registration.
Registrar Change for a Name in Worldwide Domains (Registrar Change) – introducing changes of the Registrar information in the Registry by the Registry Operator, ccTLD Sponsor or gTLD Sponsor.
Domain Name Information – information about a domain name that is entered into the Registry during domain name registration (details of the Registrant, administrative, technical and billing contacts and the DNS servers).
Name Information Update in Worldwide Domains (Information Update) – change of domain name data to be submitted to the Registry, Registry Operator, ccTLD Sponsor, gTLD Sponsor and (or) Subcontractors (details of the Customer, administrative, technical and billing contacts and the DNS servers).
Minimum Domain Renewal Term - minimum renewal term for worldwide domains. Minimum renewal term is beyond the Contractor's control and is subject to the requirements set by the Registry Operator, ccTLD Sponsor, gTLD Sponsor or Subcontractor.
Terminology omitted in this Schedule is defined in the gTLD and foreign ссTLD Registration Agreement, gTLD and foreign ссTLD Registration Schedule, as well as Names Registration and Use Policy in Worldwide Domains.
2.1. This Schedule sets out the conditions for providing the services of registration, renewal, Registrar's change in the gTLDs and ссTLDs.
2.2. A service order shall serve confirmation that the Customer agrees with the provisions of this Schedule.
2.3. The Contractor provides the Customer, that entered into a Multiple Services Contract with the Contractor, with the services of registration, renewal, Registrar change and name information update in worldwide domains. The conclusion of the Service Agreement is preceded by the Customer's registration on the Contractor's database. The Contractor provides services to a Customer that has registered on the Contractor's database. The Customer is responsible for selecting and registering individual administrative and technical passwords during the registration on the database, for securing their confidentiality, and for all actions that involve using the passwords. All information provided by the Customer for the registration on the Contractor's database and conclusion of the Service Agreement shall be authentic. If the Customer provides false information, the registration of the domain name may be canceled.
2.4. The Customer shall acknowledge the Client with this Schedule and the below documents, as well as with the procedure of their modification:
2.5. The documents are available on the Contractor's web-server. Ordering the service registration, renewal or name data update in worldwide domains, as well as transfer of domain name sponsorship from another Registrar (change of Registrar), directly from the Contractor or through the authorized Partner of the Contractor, confirms that the Customer and Client agree with the above documents and the procedure of their modification.
The documents established by the Registry, Registry Operator, ccTLD Sponsor, TLD Sponsor and/or Subcontractor shall prevail.
Customer's notification about modification of documents listed in "Terms of Name Registration and Use in Worldwide Domains" is beyond the Contractor's responsibility.
2.6. The Contractor shall at its sole discretion track any changes introduced in the specified documents. The Customer agrees that any information the Customer provides by filling in applications and other documents, including those in an electronic form, under sections of these documents marked as "open", will be placed by the Contractor on the search engines and will be open to the general public. The list of the information that will be made public and information that may be made public with the Customer's consent can be viewed on the Contractor's web-server.
2.7. A service is provided to the Customer based on the Contract, so long as there is an Order for the service and all the relevant requirements of this Schedule are met.
2.8. The domain registration service shall be deemed provided from the moment the information about the domain registered on the Client name or the person indicated as an Administrative contact hereunder is entered in the corresponding Registry.
2.9. The service of domain name renewal shall be deemed provided after the information about the renewal has been entered into the Contractor's database and the Registry. Domain name registration will be renewed for the period specified by the Customer and Contractor with due regard to the policy of the corresponding Registry Operator.
2.10. Registrar change service shall be deemed provided after the information about the Registrar in the Registry is changed. In this case the period of domains registration may be renewed. The extension of name registration period as a result of Registrar's successful change is subject to registration policy of the corresponding domain zone set up by the Registry, Registry Operator, ccTLD Sponsor, gTLD Sponsor and/or Subcontractor.
2.11. The Customer agrees that the Contractor at any moment, without obtaining Customer's consent, may change Registrar for the domain name registered by the Customer's application. The Contractor reserves the right to notify the Customer of the Registrar change procedure that has taken place.
2.12. The Customer undertakes to comply with the requirements of the document "Service Use Terms" published on the Contractor's web-server at https://www.nic.ru/about/servpol.html. The Customer agrees that it may be affected by the consequences of actions undertaken by the Contractor to prevent negative consequences of the third parties' activities, interfering with the Contractor's system of services. The Contractor, in its actions, is guided by the provisions of Terms of Use and guarantees the minimization of such adverse effects to the Customer.
2.13. Subcontractor may be:
2.14. The Customer shall follow the policy given in documents of the Subcontractor companies listed in item 2.13 hereinabove. By ordering the service the Customer confirms that he and the Client agree with the terms and conditions thereof. Upon domain names registration the Client takes sole responsibility for the actions undertaken by the Registry Operator, ccTLD Sponsor or gTLD Sponsor that caused name registration refusal, as well as unconscientious names registration by third parties and violation of third party's rights associated with name selection and registration. The Customer defines the rules and order of using the domain name, assumes the responsibility for selecting a domain name and for possible violations of the rights of any third party in connection with the selection and use of the domain name, and is liable for the costs of such violations. The Customer undertakes to relieve the Contractor from any liabilities associated with third persons' claims.
2.15. The Customer agrees that domain name registration shall be subject to suspension, cancellation, or transfer following the decision made pursuant to any specification or policy adopted by ICANN another authorized party including ccTLD Sponsor or gTLD Sponsor, or pursuant to any registrar or registry procedure not inconsistent with ICANN another authorized party including ccTLD Sponsor or gTLD Sponsor, policy with a purpose, including, but not limited to:
If any legal claims are initiated against ICANN, Registry, Registry Operator, gTLD Sponsor, ccTLD Sponsor, Subcontractor, Contractor, and their subsidiaries, affiliates, their owners, directors, officials, employees and agents due to registration and (or) use of the domain name by the Customer, the Customer shall, upon their request, participate in such a proceeding in favor of ICANN, Registry, Registry Operator, gTLD Sponsor, ccTLD Sponsor, Subcontractor, Contractor, and their subsidiaries, affiliates, their owners, directors, officials, employees and agents, and indemnify to the below persons for the losses incurred by them due to such a legal claim.
2.16. The Customer and the Contractor acknowledge the legal effect of notifications and messages, sent by the Contractor to the Customer's e-mail addresses, specified by the Customer in the Service Agreement and other documents. Such notifications and messages are equal to messages and notifications in writing, sent by the Contractor to Customer's mail addresses. The Customer and the Contractor, in case of any disagreements regarding sending and receiving messages, the time of sending, contents of the messages, agreed to consider evidences of the Contractor's archive service binding and definitive for settlement of disputes between indicated parties.
2.17. Changes to this Schedule related to introduction of new and/or additional services shall be effective after publishing on the Contractor's web server.
3. Terms and Conditions for Domain Name Registration
3.1. The Customer shall submit to the Contractor the Order with the list of domain names to register and Client's details. The Customer agrees that if name registration for the Client's name is impossible following the registration policy of the corresponding domain zone, established by the Registry Operator, ccTLD Sponsor or gTLD Sponsor, name(s) will be registered for the name of the Administrative Contact (Subcontractor's contact data).
3.2. An Order is considered ready for processing and will be processed if the Customer has on its Contract Account the funds sufficient to cover all services listed in Order. Any Order that cannot be processed within 3 (three) months will be deleted.
3.3. An order starts processing since the funds sufficient to cover all services listed in Order are allocated on the Customer's personal account.
3.4. The Contractor will process Orders for the same service (all ready for processing) from different Customers on a first-come, first-served basis.
3.5. The Contractor does not guarantee successful processing of the Order for name registration in the following cases:
3.6. The Customer undertakes to submit to the Contractor authentic data in scope and manner established by this Schedule and duly inform the Contractor of changing any data provided by it to ensure no delays will occur in timely renewal of names registration in worldwide domains. Should any contact addresses be changed on the Customer's initiative the contact addresses will be deemed those email addresses communicated to the Contractor with the use of Customer's login and password.
4.1. Domain name registration may be renewed by using automatic renewal option by the Customer.
4.2. If the Customer uses an automatic renewal option for the domain name registration, the Contractor generates order for domain name renewal for a minimum period (subject to a specific domain zone).
4.3. The Contractor automatically generates Orders for domain name renewal for minimum term using time frames listed in Addendum 2 hereto. The Contractor will notify the Customer about the necessity to renew domain name registration via the standard communication channel on the day of automatic order generation.
4.4. The Contractor will renew a domain name, provided that there is an Order for the renewal or the Customer uses automatic renewal option and there is sufficient money in the Customer's Contract Account to pay for the renewal service, and the Customer has not canceled the renewal. Domain name renewal takes place pursuant to the registration policy of the corresponding domain zone, established by the Registry Operator, ccTLD Sponsor or TLD Sponsor.
4.5. The Customer may refuse from using automatic renewal option for domain name renewal before the end of the period listed for a specific domain zone in Addendum 2 hereto. Renewal may be cancelled on the Contractor's web server in the section "Manage your account" (link "Renew services").
4.6. Using automatic renewal function for domain name registration means that the Customer agrees with the provision of the renewal service and withdrawal of funds from his personal account. The Contract Account will be debited in accordance with par. 5 hereinbelow.
4.7. If renewal of name registration was not made within the period established by this Schedule and the Customer refused from using automatic renewal option, the Customer and Registrant agree that the Registrant will be deprived of any right for the domain and the Contractor will launch the procedure of domain name cancellation in the Registry. In this case the Contractor is entitled to register the domain name for its service data or another person pursuant to the procedure established by the Contractor and published on the Contractor's web-server.
4.8. If domain name renewal is not paid by the Customer, the Registrar will suspend domain delegation with the DNS servers specified by the Registrant or authorized Registrar's Partner.
4.9. Delegation suspension procedure is established by the Registrar and available on its web-server. Since the moment the domain delegation with the DNS specified by the Registrant or authorized Contractor's Partner is suspended, all the http-queries to the domain can be forwarded to the Registrar's page to inform about the service suspension.
5.1. Service fees are defined in Addendum 1 hereto.
5.2. The Contractor may, at its sole discretion, change service fees and the payment procedure.
5.3. In order for the Contractor to generate an invoice, the Contractor shall receive the Customer's request for the invoice. Requests for invoice generations are made on the Contractor's website in the "Manage your account" panel. The original of the invoice will be sent to the Customer by post:
- for legal entities and sole traders - within 3 (three) working days after the Contractor received the Customer's request for the invoice generation;
- for individuals - upon Customer's request.
The Customer can print copies of invoices from the "Manage your account" panel on the Contractor's website.
5.4. In process of preparing payment documents by the Customer, a reference to the number of the Customer's Multiple Services Contract concluded with the Contractor is required in the "Payment Purpose" section.
5.5. Debit for Services from the Customer's Contract Account
5.5.1. The Contractor keeps track of the Customer's payments and the services provided to the Customer, based on the current rates for services, using the Customer's Contract Account. The funds transferred by the Customer shall be deemed deposited to their Contract personal account after the money is transferred to the Contractor's checking account, and under the condition the Contractor receives confirming payment documents, which identify the payment, from the bank.
The Customer can access the information of its Contract Account on the Contractor's website in the "Manage your account" panel (link "Contract", "Account balance").
5.5.2. Before the Contractor provides a service to the Customer, the funds shall be reserved (allocated) in the Customer's Contract Account to cover for the service. The funds reserved for service delivery cannot be used to pay for other services. The funds are allocated by the Contractor on the Personal account of the Customer's Agreement using time frames listed in Addendum 2 hereto.
5.5.3. Reservation of funds in the Customer's Contract Account
5.5.3.1. Funds for the services of domain name registration, renewal, change of Registrar, and change of Registrant are allocated in the sequence in which the Contractor receives corresponding Orders.
5.5.3.2. When the Customer places several Orders for domain name renewal, renewal funds will be allocated in the sequence in which the registration of the respective domain names expires (funds for renewal of a domain name whose registration expires first are allocated first), unless if otherwise specified by the Customer for payments using e-payment systems. In this case the service renewal procedure will be established by the Customer as scheduled by the e-payment systems.
5.5.4. The funds for domain name renewal will be withdrawn from the Customer's personal account not earlier than at 24:00 of the day the order for renewal has been received.
5.6. The unused balance of the Customer’s Contract Account will be refunded by bank transfer to the Customer’s bank account at any bank resident in the Russian Federation, on termination of the Agreement or in the event the Customer provides reasons for their inability to use the Contractor’s services. The Contractor will take all-out actions for making a refund within 10 (ten) working days from the date the Contractor receives the Customer’s written request with full information on the payee’s bank account.
5.7. There will be no refund of the fee for any unexpired period of a canceled domain name registration.
5.8. Customer’s obligations for services payment will be deemed unexecuted, if it made a refund upon the request of the payment system through which the Customer paid for the service. In this case the Contractor is entitled to suspend the service for the Customer since the moment of refund, and use the domain name at its own discretion.
6.1. Required information. For names registration in worldwide domains - the Customer shall provide the below information in Russian and English:
other information requested by the Contractor upon a request from the corresponding Registry Operator, ccTLD Sponsor, gTLD Sponsor and/or Subcontractor, including the information as to what purpose domain name is registered.
6.2. Optional information. In addition to the required information specified in clause 7.1, the Registrar may store the following information about a domain name's registration:
6.3. All details about the Registrant provided by the Customer to the Contractor shall be authentic. The Customer shall maintain the submitted information up-to-date and, if required, update it independently. If the Customer provides false information or fails to timely update the provided registration information, the registration of the domain name may be canceled.
6.4. At any time during the registration period of a domain name, the Contractor may request from the Customer additional information and/or substantiation of previously provided information. The request is submitted through the Customer's communication channels.
6.5. The Customer and Registrant agree that, in the event the additional information is not provided and/or the previously provided information is not substantiated within ten (10) calendar days from the day the Contractor sends the first request via the standard communication channels, the Contractor is entitled to:
All mentioned above restrictions can be removed within 5 (five) calendar days since the Customer provided all necessary information. In case of necessary information is not provided within 5 (five) calendar days after delegation suspension the Contractor is entitled to cancel domain name registration.
7. Name information update in worldwide domains
7.1. Domain name information can only be modified after the Order for registration of the domain name has been successfully completed.
7.2. Name information update in worldwide domains is a billable service (The fee is defined in Addendum No. 1 hereto) is performed by the Contractor only after obtaining Order for information update from the Customer.
7.3. Identification details modification in the Client's form.
7.3.1. The Client's identification data are: organization name, legal address, taxpayer identification number, first, middle and last names, passport details, and date of birth. The Client can modify identification details by sending a formal letter to the Contractor. The letter form is given on the Contractor's web-server.
7.3.2. The Customer's identification details in the Contract will be changed within two (2) working days from the moment the Contractor receives the Customer's letter.
7.3.3. Any updates of Client's identification data cause no domain automatic data change in the Contract.
8.1. Transfer of domain name maintenance to the Contractor from another Registrar
8.1.1. Registrar change procedure is performed on the basis of notification submitted by the Customer to the Contractor, and is a billable service (The Registrant change fee is defined in Addendum No. 1 hereto).
8.1.2. Registrar change procedure is performed in a manner and pursuant to the corresponding domain zone established by the Registry, Registry Operator, ccTLD Sponsor, gTLD Sponsor and/or Subcontractor.
8.1.3. Registrar change shall take place, if there is a sufficient money on the Customer's Contract Account to pay for the service.
8.1.4. Upon receipt by the Contractor of the Registrar change notification from the Customer in a manner established by the Registry Operator of the corresponding domain zone, ccTLD Sponsor, gTLD Sponsor and/or Subcontractor, the Contractor undertakes to maintain the domain name, provided "Registrar change" service will be paid within 15 (fifteen) working days. As requested by the Registry and/or Registry Operator and/or ccTLD Sponsor and/or gTLD Sponsor and/or Subcontractor, as well as at the Contractor's discretion, the specified term may be extended to 30 (thirty) working days.
8.1.5. Registrar change may be deemed void, as reasonably considered by the Contractor.
8.1.6. As a result of domain successful transfer, Registrar record will be changed in the Registry and name registration period may be extended. The extension of name registration period upon Registrar successful transfer is subject to the policy issued by the Registry and/or Registry Operator and/or ccTLD Sponsor and/or gTLD Sponsor and/or Subcontractor.
8.1.7. The Registrar may refuse a Registrar change request in the following cases:
8.1.7.1. a domain name is in the first 60 days of an initial registration period;
8.1.7.2. a domain name is within 60 days after being transferred;
8.1.7.3. The Customer has not confirmed its consent for Registrar change.
8.1.7.4. Transfer procedure does not comply with the Uniform Domain Name Dispute Resolution Policy or Dispute Resolution Policy Rules;
8.1.7.5. there is doubt about the Registrant's identity;
8.1.7.6. due to a court's decision;
8.1.7.7. due to an objection from the sponsoring Registrar of the domain name
8.2.Transfer of domain name sponsorship from the Contractor to another Registrar
8.2.1. Registrar change procedure is performed in a manner and pursuant to the registration policy of the corresponding domain zone, established by the Registry Operator, ccTLD Sponsor or gTLD Sponsor or Subcontractor.
8.2.2. Upon receipt from the Registry and/or Registry Operator and/or ccTLD Sponsor or gTLD Sponsor or Subcontractor of the notification about launch of Registrar change procedure the Contractor shall submit by email a request to the Customer to the contact addresses specified in the Contractor's database. The Registrant shall respond to the Contractor's request for name transfer not later than the period specified in the Contractor's request.
8.2.3. In case of Registrant's refusal the Contractor shall submit to the Registry and/or Registry Operator and/or ccTLD Sponsor or gTLD Sponsor or Subcontractor the refusal to transfer name to another Registrar.
8.2.4. In case of Registrant's agreement the Contractor shall submit to the Registry and/or Registry Operator and/or ccTLD Sponsor or gTLD Sponsor or Subcontractor the agreement to transfer name to another Registrar.
8.2.5. If no response has been received from the Registrant within a period specified in the request, the Contractor shall submit the response to the notification of the Registry and/or Registry Operator and/or ccTLD Sponsor or gTLD Sponsor or Subcontractor, and upon expiry of this period - will refuse name transfer to another Registrar.
9. Transfer from the Contractor to the Contractor's Partner. Transfer from Partner to the Contractor
9.1. The Client (Registrant) is entitled to transfer the duties to assist in the registration and renewal of its domain names:
- from the Contractor to the Contractor's Partner
- from the Contractor's Partner to another Contractor's Partner
- from the Contractor's Partner to the Contractor.
9.2. Transfer of such duties shall be made through submitting by the Registrant to the Contractor an official document, or Registrant's request in the Contractor's web-interface (the request is generated in "Manage your account" panel).
9.3. Upon receipt of an official letter from the Registrant the Contractor will, within two (2) working days, take the necessary steps to transfer the duties of assistance in the registration and renewal of the Registrant's domain names.
9.4. When the Contractor receives the request submitted via the Contractor's web interface, it will within one (1) hour from the moment of receipt take the necessary steps to transfer the duties.
9.5. The Contractor notifies the Customer and the Partner about changes via the standard communication channels.