|
Schedule 1/10
to the Multiple Services Contract Effective May 13, 2014 |
Contents:
1. Definitions
2. General terms
3. Hosting service order. Order implementation
4. Hosting service access
5. Hosting service renewal
6. Changing Hosting Service Parameters
7. Payments
8. Specific terms
9. Software functioning
10. Customer' data distribution restrictions
11. Information safety and data integrity support
Contractor - Joint Stock Company "Regional Network Information Center" (JSC RU-CENTER).
Customer - a person or a legal entity that has signed a Multiple Services Contract (index NIC-REG) and made an order to the Contractor for a hosting service.
Hosting service (Set-up) - the Contractor's resources settings, which enable their work as Customer's virtual web server and virtual mail server. Hosting service is provided by the Contractor to the Customer on the basis of the present Schedule, in accordance with the service parameters chosen by the Customer. Hosting service is identified by a unique alphabetical and numerical character string - service identifier (ID), which is chosen by the Customer in the process of ordering the service and cannot be changed during the service term of validity.
Hosting service Validity Term (Set-up Validity Term) - the time frame within which the resource settings made by the Contractor, which enable their work as Customer's virtual web server and virtual mail server, are valid. The term of validity for the service is chosen by the Customer form the list, specified by the Contractor, in the process of ordering or renewing the service. The term of validity for the service may be extended at Customer's will in the order, set by the present Schedule.
Plan - a set of Hosting-related resources and services provided to the Customer by the Contractor, as well as their qualitative and quantitative features.
Additional plan resources - resources and services provided by the Contractor to the Customer subject to its order and chosen plan.
Hosting Location - the Contractor's resources located in a specific region enabling to render a Hosting service.
Service Parameters - plan, additional plan resources, hosting location, validity term.
Virtual webserver - a set of the Contractor's resources and services, which enables the Customer to create one or several websites.
Website - information in its entirety, presented as one or several web-pages, created by the Customer for Internet publication. Website is identified by the website name, under which the Customer can specify a domain name or a subdomain. A website can have several names, which are called CNAMES (aliases) of a website name.
Domain name - record ID in DNS database, usually presented as several marks, separated by "." symbol.
Subdomain - a character string of host.domain type, specified by the Customer in hosting service settings, where host is a random combination of Latin letters and/or figures, chosen by the Customer, domain is any domain name, specified by the Customer in hosting service settings. Subdomain can be used by the Customer for a website name and/or as a part of electronic mail addresses (user@host.domain).
Virtual mail server - the Contractor's resources and services set, which enables the Customer to create electronic mail addresses, to receive and get electronic mail messages.
Electronic mailbox (mailbox) - hard drive segment, logically allocated, aimed for storage of electronic mail messages. It is identified by an electronic mail address. A mailbox may have several mail addresses, which are called CNAMES (aliases) of a mail address.
Electronic mail address (mail address) - character string of user@domain or user@host.domain type, where user is a random combination of Latin letters and/or figures, chosen by the Customer, domain and host.domain - domain name and subdomain accordingly, specified by the Customer in virtual mail server settings.
Order - Customer's address to the Contractor in the format, set by the Contractor, containing all necessary data for providing the service or renewing it, and also for updating the data presented earlier.
Control panel - web-interface, provided by the Contractor to the Customer to manage Customer's virtual mail server and virtual web server. Control panel access is provided with a password for the Customer's Service Agreement.
Service Agreement personal account - information in its entirety regarding Customer's payments for the Contractor, and also services, used by the Customer, provided by the Contractor. Money funds, transferred by the Customer, are registered on their Service Agreement personal account after the money arrive on the Contractor's checking account, and under the condition that the Contractor receives confirming payment documents, which identify the payment, from the bank.
Electronic payment system (e-payment system) is a system represented by software and hardware infrastructure, to settle financial transactions between the Customer and the Contractor via Internet.
2.1. The Contractor is operating under and in accordance with Licenses Nо-115466 dated 27.12.2011 and Nо-115586 dated 28.11.2013 issued by the Federal Supervision Agency of Communications for telematic communications services.
2.2. The Contractor provides services for the Customer, who has concluded a Multiple Services Contract (hereinafter referred to as the Contract) with the Contractor in writing. The Contract concluding is preceded by the procedure of registering the Customer in the Contractor's database. In the process of registration in the Contractor's database the Customer on their own chooses and registers individual administrative and technical passwords, guarantees their confidentiality and is responsible for all actions performed using the passwords.
2.3. All data, submitted by the Customer in the process of registration in the Contractor's database, has to be authentic. In case the Customer submits unverified data, the Contractor has the right to refuse to provide services to the Customer.
The Contractor, in case of any doubts in validity of data provided by the Customer, has the right to request for additional data and (or) to request the confirmation of provided data within the contract validity period. Request is sent to the Customer at their e-mail contact address. In case the Customer does not submit additional data and (or) does not confirm the data submitted earlier within 14 (fourteen) calendar days after the Contractor sends the first request, the Contractor has the right to:
a) deny the Customer's order for a new service;
b) put Customer's services on hold (to block hosting services, in accordance with the paragraph 8.1 of the current Schedule);
c) deny the Customer's order for hosting service renewal.
All specified restrictions can be lifted within 3 (three) business days since the time the Customer provides requested information.
In case the required information is not presented within 30 (thirty) calendar days after the Contractor sends the first request, Customer's services may be terminated.
2.4. The Customer and the Contractor acknowledge the legal effect of notifications and messages, sent by the Contractor to the Customer's e-mail addresses specified by the Customer in the Contract and other documents. Such notifications and messages are equal to messages and notifications in writing, sent by the Contractor to Customer's mail addresses. The Customer and the Contractor, in case of any disagreements concerning the facts of sending and receiving messages, the time of sending, contents of the messages, agreed to consider evidences of the Contractor's archive service binding and definitive for settlement of disputes between indicated parties.
2.5. The Customer takes an obligation to comply with the regulations of the document "Terms for using the services" published on the Contractor's web server - https://www.nic.ru/about/servpol.html. The Customer agrees that he may be affected by the consequences of actions, taken by the Contractor to prevent negative consequences of the third parties' activities, interfering with the Contractor's system of services. At that the Contractor in its activities is guided by the regulations of the document "Terms for using the services" and guarantees the Customer minimization of such negative consequences.
2.6. Order for the hosting service serves as Customer's consent to pay for the service at the prices valid on the date the order execution is started.
2.7. Hosting service shall be deemed provided to the Customer after the Contractor's resources are set up to work as Customer's virtual web server and/or virtual mail server, according to the service parameters chosen by the Customer and after the Contractor sends an appropriate notification to the Customer by e-mail to the addresses specified by the Customer.
2.8. Hosting renewal service shall be deemed provided to the Customer after the Contractor's resources are set up to work as Customer's virtual web server and/or virtual mail server, according to the service parameters chosen by the Customer and after the Contractor sends an appropriate notification to the Customer by e-mail to the addresses specified by the Customer.
2.9. The Contractor shall inform the Customer on the fact of rendering the service by an e-mail sent to the Customer address. If the motivated Customer's objections set forth in simple language in writing and sent by mail service failed to reach the Contractor's address within 15 (fifteen) calendar days from the date of the abovementioned the Contractor's e-mail, the service rendered to the Customer by the Contractor is considered to be accepted by the Customer.
2.10. Plans for the hosting service are available on the Contractor's web server - https://www.nic.ru/dns/contract/tariff-host.html. The services included in hosting service are available at http://www.hosting.nic.ru/services.shtml.
2.12. The period of time within which the Customer may experience delays in virtual web server and/or virtual mail server performance due to the Contractor's fault shall not exceed 2 (two) hours a month.
2.12. The Contractor shall render only technically feasible services for the Customer. Under no circumstances shall the Contractor be liable to the Customer for poor quality of services hereunder due to any events or actions beyond the Contractor's reasonable competence and control, including, but not limited to quality of Internet connection subject to quality of other providers' functioning and networking, policy of traffic exchange between providers, Customer's hardware and software functioning. The Contractor shall be responsible for its own failure or poor quality performance of service rendering.
2.13. Under no circumstances shall the Contractor be liable to the Customer for the loss of revenue and other indirect damages incurred by the Customer arising from the Contractor's performance or non-performance of services. If the Customer has a documentary proof of any direct damage incurred by him, the Contractor's liability will be determined by the amount of the damage incurred by the Customer, but in no way shall it exceed the cost of services provided by the Contractor to the Customer for the damage period.
3. Hosting Service Order. Order Implementation
3.1. Hosting service Order
3.1.1. The order for the service is made by the Customer:
- using the Contractor's web interface: order forms are provided on the Contractor's web server www.nic.ru in the "Manage your account" panel;
- by sending an e-mail: letter forms are provided on the Contractor's web server www.nic.ru in the "Manage your account" panel;
- by sending a request through a HTTP-gateway: request forms are provided on the Contractor's web server www.nic.ru in the "Manage your account" panel.
3.1.2. In the process of making an order for the service the Customer on their own chooses the service parameters.
3.1.3. In the process of ordering the hosting service the Customer has the right to specify domain names not meeting the requirements of the paragraph 4.2 (a,b) in service settings. Hosting service will be provided by the Contractor and will be considered provided regardless of the performance of domain names specified by the Customer. Domain names list may be changed by the Customer using the control panel after the hosting service is provided.
3.1.4. In case the Customer in the process of ordering the hosting service or in the process of changing domain names list specifies in the service settings the domain name, located within the domain name, which is one or several levels higher than the domain name, specified by the Customer, and any of the Contractor's services Primary-Standard, Primary-Auto, Secondary or Hosting service is active for the higher-level domain name, DNS support for the domain name, specified by the Customer in the hosting service settings, will be provided only in case the services, which are active for the higher-level domain name, belong to the Customer. At that the hosting service is provided to the Customer and shall be deemed provided without dependence from DNS support provision results.
3.1.5. In case the Customer in the process of ordering the hosting service or in the process of changing domain names list specifies a domain name of general use in the service settings (GEOGRAPHICAL or GENERIC type), the Contractor has the right to reject DNS support provision for such domain name. At that the hosting service is provided to the Customer and shall be deemed provided without dependence from DNS support provision results.
3.1.6. If hosting service was ordered together with domain name registration service (in the same order), then in case the domain name is not registered (registration refusal is stipulated by Schedule 1/1 for the Contract), hosting service will be provided to the Customer and will be considered provided no matter what the domain name registration result is.
3.1.7. The Customer can abrogate (cancel) the order for the hosting service on the Contractor's web server www.nic.ru, in the "Manage your account" panel ("Orders"), before the order implementation is started.
3.2. Order implementation
3.2.1. The order is considered ready to be implemented and its implementation starts under the condition that the Customer has an amount enough to pay for all services in the order on the Contract personal account. Orders not implemented within 3 (three) months are removed by the Contractor.
3.2.2. Order implementation for services renewal has higher priority over order implementation for new services.
3.2.3. Orders for new services are implemented in the order they are submitted to the Contractor. Order of implementation for new services can be changed at the Contractor's web server in the "Manage your account" panel ("Orders") prior to their implementation.
3.2.4. After the service is provided, the Contractor sends to the Customer's and the Service Administrator's e-mail addresses specified in the Contracts messages containing information necessary for virtual web server and/or virtual mail server management (access logins and addresses).This information is available in the control panel as well. Passwords for the service, determined by the Contractor, may be changed by the Customer and the Service Administrator by means of the control panel.
3.2.5. Settings
3.2.5.1. In the process of providing the service the Contractor sets a range of Customer's mail server available settings parameters (specifically, a maximum number of message recipients, a number of sent and received messages in a unit of time, a number of connections with the Contractor's server from the same IP-address at the same time) in order to prevent mail cycle malfunction, attempts to gain unauthorized access to Customer's mailboxes, mass distribution of unrequested information.
3.2.5.2. In the process of providing the hosting service the Contractor determines the following settings, which the Customer and the Service Administrator at their discretion can change in the control panel:
a) distributes hard drive space determined by the plan into segments not exceeding the total amount of its capacity. They are intended for different information specified by the services provided in the plan including e-mail, databases, web sites including registering files for Internet users applications to Customer's resources. The Customer and the Service Administrator can re-distribute hard drive space according to their needs using control panel;
b) adjusts the antivirus mail filter in a way that virus notifications regarding viruses found in the messages intended for the Service Administrator would be deleted.
4.1. After the hosting service is provided, the Contractor gives the Customer and the Service Administrator access to virtual mail server and virtual web server management:
a) access to the control panel - within 1 (one) hour after the service is provided;
The Customer is entitled to block access to the control panel for the Service Administrator when ordering a service or at any time after its activation until the expiration date. In case the Customer blocked access to the control panel for the Service Administrator, all messages from the Contractor specified in this Schedule are sent only to the Customer.
Access to the control panel is provided to the Customer and the Service Administrator when the password under the appropriate Contract is used and is executed:
- on the Contractor's web server www.nic.ru, in the "Manage your account" panel (the link "Hosting control panel");
- on the Contractor's web server hosting.nic.ru - http://hosting.nic.ru;
- on the Contractor's web server mail.nic.ru
- http://www.mail.nic.ru/.
b) access to services included in the plan for auxiliary names (provided based on hosting service identifier), created by the Contractor for the Customer - within 3 (three) hours after the service is provided;
c) access to services according to the plan for domain names and sub-domains specified by the Customer in case the requirements in paragraphs 4.2 and 4.3 of the present Schedule are met - within 1 (one) hour after the service is provided.
4.2. Access to hosting service capabilities for the domain name specified by the Customer in the service settings is available under the condition the following terms are met:
a) the domain name is delegated;
b) all necessary records are entered into DNS zone of the domain name. If DNS for the domain name is supported by the Contractor (within the hosting service or Primary-Auto service), necessary records are entered into the zone automatically. If the Customer supports DNS for the specified domain name on their own, he should enter records into DNS zone of such domain name according to the Contractor's recommendations, described in the control panel.
4.3. Access to hosting service capabilities for the subdomain of host.domain type, specified by the Customer in the service settings, is available under the condition the following terms are met:
a) domain name "domain", where the subdomain "host.domain" is created, is delegated;
b) all necessary records were entered into DNS zone for the domain name "domain". If DNS for the domain name "domain" is supported by the Contractor (within the hosting service or Primary-Auto service), necessary records are entered into the zone automatically. If the Customer supports DNS for the domain name "domain" on their own, he should enter records into DNS zone of such domain name according to the Contractor's recommendations, described in the control panel.
4.4. The Customer is entitled to deactivate the hosting service prior to its expiration date, at that the Contractor executes total hosting service blocking according to the paragraph 8.1 of the present Schedule. In case the Customer excludes hosting service the service term of validity does not change, money is not refunded. Service deactivation is made by the Customer on the Contractor's web server www.nic.ru, in the "Manage your account" panel ("Services", the link "View and modify data").
5.1. The Order for hosting service renewal submitted by the Customer to the Contractor confirms their consent for renewal and money charge-off to pay for the renewal from the Contract personal account. Money charge-off from the Contract personal account is made according to the paragraph 7 of the present Schedule.
5.2. Hosting Service Renewal Order
5.2.1. The Contractor, no later than 14 (fourteen) calendar days before the end of the term of validity for the hosting service, sends a notification, regarding the need for service renewal, to the Customer. The notification is sent by means of e-mail to the addresses specified in the Contract.
5.2.2. Hosting service renewal is made by the Contractor if there is a Customer's order for hosting service renewal and enough money available on the Customer's Service Agreement personal account to pay for service.
The Customer hereby agrees that the funds for renewing other services used by the Customer are blocked in the sequence in which the terms of these services expire (the funds for a service whose term expires earlier are blocked earlier).
Should the Customer change order execution sequence, the funds will be blocked on the contract personal account in a manner established by the Customer.
Unless if otherwise specified by the Customer using e-payment systems. In this case the service renewal procedure will be established by the Customer as scheduled by the e-payment systems.
5.2.3. The Order for hosting service renewal is created by the Contractor no earlier than 2 months prior to the hosting service expiration date and no earlier than hosting service activation, but no later than 30 (thirty) calendar days from the expiration date. The renewal Order is made by the Customer on the Contractor's web server www.nic.ru, in the "Manage your account" panel (the link "Service Renewal").
5.2.4. If the hosting service is not renewed by the Customer, the Contractor executes total hosting service blocking according to the terms of the paragraph 8.1 of this Schedule after the service expires.
In case the Customer renews the hosting service within 30 (thirty) calendar days after the service expires, the term of validity for the service for the next period is calculated from the day of service renewal. In such case the Contractor unblocks the service within 1 (one) hour after payment for renewal arrives on the Customer's Service Agreement personal account, under the condition the Customer didn't refuse to renew the service.
5.2.5. If the hosting service is not renewed by the Customer within 30 (thirty) calendar days after the service expires, when the specified period of time expires the Contractor removes all Customer's information from its resources and the service settings, made by the Customer in the process of using the service.
5.3. If the Customer failed to set in the service renewal order the parameters of the Hosting service for the next period (pursuant to para. 6 hereunder), this service, if renewed, will be rendered in compliance with the parameters valid at the moment of its renewal.
5.4. If the Customer has orders to renew several hosting services, they are implemented in the order the service term is ended.
6. Changing Hosting Service Parameters
6.1. Term of validity for the hosting service may be changed only when the service is renewed. In order to change it the Customer should specify another term of validity for the service for the next period in the renewal order any time before the service is prolonged. The settings are made by the Customer on the Contractor's web server www.nic.ru, in the "Manage your account" panel ("Services", the link "Services renewal").
6.2. The plan may be changed either while the hosting service is still valid or when the service is being renewed for the next period. The Customer may refuse from the additional plan resources only when the hosting service is renewed.
6.3. Additional hosting plan resource may be ordered in accordance with the plan description within the service validity term for a period not exceeding the hosting service validity term. The Customer may cancel additional hosting plan resources only when renewing the hosting service.
6.4. Plan Change within the Hosting Service Validity Term
6.4.1. Within the service term of validity the plan may be changed only for a higher price plan, at that the service term of validity does not change.
If plan is changed according to the additional hosting plan resource, the modified plan will include enabled additional resource.
6.4.2. Changing the plan within the service term of validity is made by performing actions required to change service parameters, which are made by the Customer on the Contractor's web server www.nic.ru, in the "Manage your account" panel:
- choose the option "Review and update data" in the "Services" menu;
- find the required hosting service, click the link "Current plan";
- make the necessary changes;
- save the changes.
Changes made by the Customer become active within 1 (one) hour after they are entered, if there's enough money available on the Customer's Service Agreement personal account to pay for the service
6.4.3. Additional hosting plan resource may be ordered within the service validity term by the Customer on the Contractor's web server www.nic.ru, in the section "Manage your account":
- choose the option "Review and update data" in the "Services" menu;
- find the required hosting service, click the link "Current plan";
- make the necessary changes to additional hosting plan resources;
- save the changes.
6.4.4. The cost of the service with modified parameters is determined according to the formula:
C=((С2+М2)-(С1+М1))/Т*t
where:
C - cost of the service with modified parameters
M1 - cost of additional resource according to the current plan within hosting term of validity
C1 - cost of the service according to the current plan within hosting term of validity
C2 - cost of the service according to the new plan within hosting term of validity
M2 - cost of additional resource according to the new plan within hosting term of validity
T - hosting term of validity
t - the period of time from the day when the service parameters were modified (including the day when the service parameters were modified) to the date when hosting expires.
6.4.5. If at the time of ordering changes to service parameters there is not enough money available on the Customer's Service Agreement personal account to cover the cost of the servicewith modified parameters, its cost will be recalculated every day according to the formula, described in the paragraph 6.4.4, until the moment the money funds on the Customer's Service Agreement personal account will be sufficient to provide the service for the Customer, at that the service will be provided.
6.4.6. The Contractor, if it is necessary, sends an e-mail to the Customer and the Service Administrator regarding the service information (access names and addresses) after order implementation. This information is available in the control panel as well. Passwords for the service set by the Contractor may be changed by the Customer or the Service Administrator by means of the control panel.
6.4.7. The Customer may cancel the order for the changes to hosting service parameters on the Contractor's web server www.nic.ru in the "Manage your account" panel ("Orders") prior to the beginning of order implementation.
6.4.8. Orders for the changes to service parameters, not executed before the hosting service is still valid, are cancelled by the Contractor.
6.4.9. After the hosting service parameters are modified, the Contractor automatically sets the plan for the next period, valid after the changes have been made, in the order for hosting service renewal. The Customer may set another plan in the order for hosting service renewal, according to the paragraph 6.4 of this Schedule.
6.5. Parameters Changes for Hosting Service Renewal for the Next Period
6.5.1. In order to change the plan in the process of renewing the hosting service the Customer should specify another plan for the next period in the order for service renewal any time before the service is prolonged. Therefore, the Customer may order or refuse from an additional plan resource according to hosting plans published at https://www.nic.ru/dns/contract/tariff-host.html. Settings are made by the Customer on the Contractor's web server www.nic.ru, in the "Manage your account" panel ("Services", the link "Services renewal").
6.5.2. In case the plan is changed for a higher price plan the Contractor, if it's necessary, sends an e-mail message to the Customer and the Service Administrator regarding the service information (access names and addresses) after order implementation . This information is available in the control panel as well. Passwords for the service set by the Contractor may be changed by the Customer or the Service Administrator by means of the control panel.
6.5.3. In case the plan is changed for a lower price plan the Contractor, after hosting service renewal, compares the resources, used by the Customer's virtual web server and/or virtual mail server, with the resources stipulated by the lower price plan chosen by the Customer. If Customer's virtual web server and/or virtual mail server uses more resources than it is stipulated by the plan, chosen by the Customer, the Contractor informs the Customer and the Service Administrator about that at e-mail addresses specified in the Service Agreement, after which executes Customer's virtual web server and/or virtual mail server blocking according to the paragraph 8.1 of the current Schedule. Blocking is lifted by the Contractor within 2 (two) hours after the Customer adjusts the amount of utilized resources to the chosen plan.
6.6. The hosting location may be changed by the Customer or the Service Administrator in the Control Panel within the whole Validity Term of the Hosting service.
6.7. The number of the hosting location changes to be made by the Customer or the Service Administrator within the whole Validity term of the service is limited. Any data on a number of the made and available changes is viewed in the Control Panel. The Contractor is entitled to change the number of available hosting location changes without any Customer or the Service Administrator notification thereof.
7.1. Cost of the Contractor's services is determined in the Contract.
7.2. The Contractor registers information regarding Customer's payments and the services used by the Customer on the Customer's Service Agreement personal account. Money funds transferred by the Customer are considered deposited to their Contract personal account after the money arrive at the Contractor's checking account, and under the condition the Contractor receives confirming payment documents, which identify the payment, from the bank.
Customer's access to their Contract personal account information is provided on the Contractor's web server www.nic.ru in the "Manage your account" panel ("Payments", the link "Personal account balance").
7.3. Invoicing
Invoice is formed by the Contractor after receiving the Customer's request for invoice presentation. Such request is made on the Contractor's web server www.nic.ru in the "Manage your account" panel ("Payments", the link "Make a deposit to the personal account"). The original invoice is sent to the Customer by mail in case the Customer has a Contract with the Contractor:
- if the Customer is a legal entity or a business owner - no later than 3 (three) business days after the Contractor receives the Customer's request for invoice presentation;
- if the Customer is an individual - at the Customer's request, sent by e-mail to the Contractor's service system.
A copy of the invoice may be printed out by the Customer on the Contractor's web server www.nic.ru in the "Manage your account" panel ("Payments", the link "Presented invoices").
7.4. In the process of preparing payment documents by the Customer, a reference to the number of the Customer's Service Agreement with the Contractor is required in the "Payment Purpose" section.
7.5. Money blocking on the Customer's Service Agreement personal account in order to renew the hosting service is made after receiving an order for hosting service renewal.. Money charge-off from the Customer's Service Agreement personal account to pay for hosting service renewal is made after 12:00 Midnight on the last day of the month in which the renewal of the hosting service was made. In case the renewal is made on the last day of the month, money charge-off from the Customer's Service Agreement personal account is made next month.
7.6. The return of the Customer's unused money is performed by wire transfer to the Customer's checking account in any bank on the territory of the Russian Federation when canceling the Agreement. The Contractor performs actions, necessary for executing the return, no later than 10 (ten) business days after the Customer provides a request in writing containing total recipient's information.
7.7. In case the hosting service is cancelled before its expiration date, money paid by the Customer for the service is not returned.
8.1. In case the Customer or the Service Administrator violate the liabilities, set for him by the current Schedule, or other cases stipulated by the Schedule, the Contractor has the right to block the service fully or partially, and the Customer and the Service Administrator are being informed about it at the e-mail addresses specified in the Contracts. When the hosting service is blocked the term of validity for the service is not changed, money is not returned to the Customer.
Hosting service blocking is regarded as total or partial cessation of Customer's and Service Administrator' access to a virtual web server, with possible redirection of queries from Customer's web sites' visitors to the Contractor's service page containing the appropriate information, total or partial cessation of Customer's and Service Administrator's access to a virtual mail server, other services and resources, provided to the Customer within the hosting service.
8.2. Hosting service capabilities access blocking in case Customer's resources exceed the number of resources, stipulated by the plan
8.2.1. When electronic mail messages, stored in all electronic mailboxes of the Customer's virtual mail server, occupy 95% of the disc space allocated for electronic mail messages storage, or in case the volume of free disc space for electronic mail messages storage is less than 1 Mb, the Contractor sends an appropriate notification to the Customer's and the Service Administrator's e-mail addresses specified in the Contracts. When the Customer's electronic mail messages reach 100% level from the set one, the Contractor blocks the Customer's and the Service Administrator's ability to get and receive messages and sends them an appropriate notification to the e-mail addresses specified in the Contracts. It is not granted that the Customer or the Service Administrator will receive such a notification if the Customer specifies the addresses supported by them within the hosting service as their contact e-mails. Blocking is lifted by the Contractor within 2 hours after the Customer adjusts the amount of utilized resources to the chosen plan.
8.2.2. The Customer's database is regarded as the Customer's information in its entirety access to which is granted with the help of database management system (DBMS), provided by the Contractor within the hosting service. When Customer's databases occupy 95% of the disc space allocated for database storage, the Contractor sends an appropriate notification to the Customer's and the Service Administrator's electronic mail addresses specified in the Contracts. When the Customer's databases reach 100% level from the set one, the Contractor bounds the Customer's ability to use information and sends an appropriate notification to the Customer's and the Service Administrator's e-mail addresses specified in the Contracts. In case the Customer's databases exceed 100% level for a long time (over 5 days), the Contractor blocks the Customer's ability to use DBMS and sends an appropriate notification to the Customer's and the Service Administrator's e-mail addresses specified in the Contracts. Blocking is lifted by the Contractor within 2 (two) hours since the Customer adjusts the amount of utilized resources to the chosen plan.
8.3. The Contractor does not guarantee that the Customer gets and receives electronic mail messages in the following cases:
a) the mail server, containing the mailbox where the Customer's electronic mail message is being sent, does not accept the message, sent there by the Contractor;
b) mail servers not belonging to the Contractor are inoperative on the route of the electronic mail message or have wrong settings, which hinder message delivery or cause message contents distortion;
c) DNS-servers, not belonging to the Contractor, for a domain name, an address from which sends or receives an electronic mail message, do not meet the following conditions:
- connected to the Internet;
- are functioning according to DNS standards;
- contain the zone with records, necessary for guaranteeing electronic mail messages delivery.
8.4. In case of a failure to send an electronic mail message due to the reasons not connected with the Contractor, the Contractor executes posterior attempts to send the message every 30 (thirty) minutes within 3 (three) hours, later on - every 2 (two) hours. Such message is stored no more than 7 (seven) days since it is received by the Contractor's mail server, after which the Contractor informs the initial message sender that message delivery is impossible and deletes the unsent message.
The size of Customer's unsent mail, saved on the Contractor's mail server, may not exceed 200 Mb. In case the indicated size is exceeded, Customer's unsent mail is deleted from the Contractor's mail server without notification of the Customer.
8.5. Maximum size of received or sent electronic mail message, including auxiliary information, is 30 Mb.
8.6. The Contractor reserves the right to ignore and/or reject the delivery of email messages, submitted to the Customer's e-mail address(es), if these messages are classified as spam by the Contractor. Sender's notification on such message delivery failure is not guaranteed. The Customer may at any moment upon service provision up to its Validity Term enable receipt and delivery of all messages with no regard to the Contractor's classification thereof in hosting control panel for each mail box.
8.7. If there a need arise, or with a view to prevent any negative consequences of third persons' activity affecting the Contractor's service functioning, and/or for other reasons affecting system functioning and/or hampering access to the Contractor's services and resources, the Contractor is entitled to change the Hosting region specified in the hosting service set-up. In this case the Customer or the Service Administrator will be notified thereof by e-mail. The time period for a change of service parameters will thereby be determined by the Contractor at its own discretion. At this time period the Contractor blocks the Customer's or the Service Administrator's ability to change the Hosting region.
8.8. In case a queried page from the Service Administrator's website is missing at the moment of the query, the visitor's query can be redirected to the Contractor's service page that will inform the visitor of the unavailability of the page from the Customer's website and will display other materials of the Contractor or of the third parties, which materials will not be contrary to the laws in effect in the Russian Federation and to the provisions of this Schedule. The Customer or the Service Administrator can at any time within the service validity term choose another page for redirection or simply cancel it in the control panel.
9.1. The Contractor does not guarantee compatibility of the software, provided within the hosting service, with the software, engineered by the Customer, the Service Administrator or third parties. Such software may be installed and used by the Customer or the Service Administrator without any guarantees from the Contractor's party.
9.2. The Contractor is entitled to block functioning of the software, installed by the Customer or the Service Administrator, in case its usage causes or may cause breaking the terms of the current Schedule.
9.3. The Contractor does not guarantee functioning of the software provided within the hosting service in case the Customer the Service Administrator make changes not authorized by the Contractor in it.
10. Customer' Data Distribution Restrictions
10.1. The Customer has no right to use the virtual web server and/or virtual mail sever with the purpose of implementing activity banned by the law of the Russian Federation, including distributing and advertising obscene material, appeals for violence, extremist activities, appeals for overthrowing of government and others, and also the activity harmful to public interest, humanitarian and moral principles, insulting human dignity or religious feelings, etc. At that the Contractor has the right to estimate Customer's activity on its own for infringement of the legislation, including the cases when the definition of such activities is not fixed by statutory acts. Definition of pornographic materials is published on the website: https://www.nic.ru/dns/service/hosting/en/moral_standards.html
10.2. Spam Restrictions
The Customer and the Service Administrator may not use virtual mail server and /or virtual web server (including search engine) for spamming or taking actions favoring its dissemination. Neither may the Customer and the Service Administrator take any actions listed below:
a) mass distribution of messages sent without prior agreement with the receiving party by means of e-mail and other means of personal information exchange; mass distribution is regarded as both distribution to multiple recipients and multiple distribution to one recipient;
b) distribution without prior agreement with the receiving party of electronic letters and other messages of promotional, commercial or agitation nature, and the letters, containing information, harmful to public interests, humanitarian and moral principles (such as profane language, appeals for violence, subversive extremist activity, calls for overthrowing of the government, anti-humanitarian calls insulting human dignity or religious feelings, etc.);
c) distribution of e-mail addresses or other message delivery services databases (except for the cases when owners of all addresses included in such a database explicitly expressed their consent for inclusion of addresses in this database and distribution of the database, at that open publication of the address cannot be considered an agreement);
d) distribution of software for technical implementation of the activities, described in the subparagraphs (a,b,c,) of the current paragraph;
e) distribution of messages not meeting the following requirements:
- electronic mail address may be included in the distribution addresses list only at the address owner's will;
- electronic mail address has to be expelled from distribution addresses list at the address owner's will without any difficulties for him.
f) posting in any conference messages irrelevant to the content of the present conference. Here and thereafter the conference stands for teleconference (news groups) Usenet and other conferences, forums and distribution lists.
g) posting in any conference messages of promotional, commercial or agitation nature, except for the cases when such messages are explicitly allowed by the rules of the conference or their posting is agreed upon with the owners or administrators of the conference in advance.
h) posting in any conference an article containing attached files, except for the cases when attachments are explicitly allowed by the rules of the conference or such posting is agreed upon with the owners or administrators of the conference in advance.
i) publication of data intended to manipulate search results in search engines.
10.3 The Customer and the Service Administrator are not entitled to use their own or granted information resources (mailboxes, e-mail addresses, web-page addresses etc.) as their contacts in the process of performing any activities, described in the paragraph 10.2, regardless of the Internet point where these activities were performed.
10.4. In case the events specified in paragraphs 10.1, 10.2 and 10.3 occur, the Contractor, according to the paragraph 8.1 of the current Schedule, has the right to block the Customer's virtual mail server and/or virtual web server, informing the Customer by means of e-mail once. Virtual mail server and/or virtual web server functioning may be resumed after the Customer eliminates violation cause and addresses the Contractor by means of e-mail.
10.5. The Contractor, from its party, guarantees keeping the confidentiality of the Customer's mail and does not perform any kind of preliminary contents check of the websites, created and supported by the Customer, however, the Contractor has the right to perform hosting service blocking after an appropriate notification to the Customer for the duration at the discretion of the Contractor in case of negative comments and complaints from third parties whose rights are violated as a result of the Customer's ensuing activity.
10.6. In case of obvious violation by the Customer or the Service Administrator of the Russian Federation law from the Contractor's point of view, service provision to him may be stopped without a preliminary warning from the Contractor's party.
10.7. Should the Contractor receive messages (complaints) on spam dissemination from any Internet access point, containing Customer's and/or the Service Administrator data resource advertisements, the Contractor is entitled to enforce penalties for the Customer, provided by paragraph 8.1 hereunder. The Customer undertakes this enforcement action to secure stable functioning of the Contractor's hardware and network and prevent the Contractor's service provision failure or restrict the possibilities of other Internet users in their receipt.
11. Information Safety and Data Integrity Support
11.1. The Contractor has the right to undertake necessary security measures in order to prevent unauthorized access to its data and computing resources and network resources with the purpose of Customer's information protection.
11.2. The Contractor ensures backup of the Customer's information, located at the Contractor's facilities, except for the data publicized in Customer's mail boxes, with the purpose of its recovery in case of a loss.
11.3. Customer's Information Recovery
11.3.1. In case Customer's information, for which the Contractor ensures backup, is lost due to the Contractor's fault, the Contractor recovers lost information within no more than 12 hours since the Contractor's discovery of information loss.
11.3.2. In case Customer's information, for which the Contractor ensures backup, is lost due to Customer's fault, the Contractor recovers lost information within 48 hours since Customer's or the Service Administrator's address to the Contractor by means of e-mail, under the condition that the Customer addressed the Contractor within 7 (seven) calendar days from the moment of information loss, including the day of the loss.
11.4. The Customer, in the process of using the virtual mail server and/or virtual web server, has no right to perform the actions, which may cause:
a) disruption of correct functioning of networks and equipment, not belonging to the Customer;
b) unauthorized access to data and computing resources and network resources, not belonging to the Customer;
c) causing damages or threat of causing damages to any Internet users;
d) misleading third parties regarding the information source (the sender of messages of any kind, programs, requests);
e) destruction or modification of software or databases, not belonging to the Customer, without agreement with their owners;
f) scanning of data-computing and network resources, not belonging to the Customer.
11.5. In case the events specified in the paragraph 11.4 occur, the Contractor, according to the paragraph 8.1 of the current Schedule, has the right to block the Customer's virtual mail server and/or virtual web server, informing the Customer about that by means of e-mail once. Virtual mail server and/or virtual web server functioning may be resumed after the Customer eliminates violation cause and addresses the Contractor by means of e-mail.
11.6. Customer's virtual web server and/or virtual mail server functioning may be put on hold by the Contractor without prior notification of the Customer in cases which caused or can cause, at the Contractor's opinion, disruption or threat of disruption of the Contractor's services system functioning.