The following services of RU-CENTER are additional services:
- Hosting
- Website Builder
- DNS-hosting
- Secondary
- Whois Privacy Protection
- Domain Redirection
- Mail Redirection
If the term of the service is not over (the service is paid for), the termination will be carried out on the basis of an official letter from the Registrant. There will be no refund.
In order to terminate the service, the registrant may:
- send an email to ru-bill@nic.ru with the identifier of the service and the contract number.
In response, a link will be sent to confirm the right to administer the contract on which the service is located.
The service is canceled within 2 working days from the receipt of the confirmation. A notification will be sent to the e-mail about the execution of the application.
or
- to submit to RU-CENTER originals of the following documents:
For legal entities:
Service cancellation letter (rtf)
For individuals and sole traders:
Service cancellation letter (rtf)
The information in letter and in RU-CENTER data base shall be identical. A copy of passport should be attached to the letter from an individual.
Please pay attention to general rules of letter issuance.
The documents may be:
- posted to this address: RU-CENTER, 2/1, 3d Khoroshevskaya str., Moscow, 123308, Russian Federation
- delivery to RU-CENTER office
- delivered to the office of one of RU-CENTER's regional affiliates
Copies of letters can be submitted via fax at: +7 (495) 009-00-22 or via email at: ru-bill@nic.ru (maximum size of attachment is 10 MB).
The request will be processed within two business days after receiving documents. The Registrant will be notified of all the changes via contact e-mail.